If something isn’t right, tell us.
We want every Good Humans order to feel good when it arrives — comfortable, well made, and exactly what you expected. Since most of our items are printed to order, returns and exchanges are handled a little differently than a traditional retail store.
The simplest rule is this: if there’s a problem with your order, please reach out to us. We’ll review what happened and help from there.
If your item arrives damaged, defective, incorrect, or not what you ordered, we want the chance to make it right.
How do I start a return or exchange?
Email us at hello@goodhumansco.com with your order number and a short note about the issue. Photos are helpful if the item arrived damaged, defective, misprinted, or incorrect.
What can usually be fixed?
Please contact us if your order has any of these issues:
- The item arrived damaged or defective
- The print is incorrect, flawed, or noticeably misaligned
- You received the wrong item, size, color, or design
- Your order is missing an item
- Something about the order does not match what you purchased
What about size exchanges?
Because our apparel is printed to order, we may not always be able to accept exchanges for size, color, or preference changes. That said, we still want you to contact us if something does not work out. We’ll look at the order and let you know what options may be available.
Are there items that cannot be returned?
Some items may not be eligible for return unless they arrived damaged, defective, or incorrect. This may include:
- Custom or personalized items
- Gift cards
- Items marked final sale or discounted as final sale
- Items that have been worn, washed, altered, or damaged after delivery
How soon should I contact you?
Please reach out as soon as possible after receiving your order. For damaged, defective, or incorrect items, contacting us within 7 days of delivery helps us review and resolve the issue faster.
Do I need to ship the item back?
Sometimes, yes. Sometimes, no. It depends on the issue. If a return is needed, we’ll send instructions after reviewing your request. Please do not send anything back before contacting us first.
How are refunds handled?
If a refund or other resolution is approved, we’ll let you know what options are available based on the situation. Depending on the issue, this may include a replacement, exchange, store credit, refund to the original payment method, or another fair solution.
If a refund is issued to the original payment method, processing times can vary depending on your bank, card issuer, or payment provider.
We usually reply within a few hours.